Collections Specialist

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams. SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com , or follow us on LinkedIn , X , and Reddit . At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission. Collections Specialist Manage a portfolio of customer accounts and proactively drive timely payment through organized, professional collections activity. Use accounts receivable aging, account-level data, and sound judgment to prioritize risk, resolve payment issues, and support AR reporting. Partner across Sales, Licensing, and other teams while improving dunning workflows and collection processes to increase effectiveness and reduce manual effort. About the Role Manage a portfolio of customer accounts, proactively follow up on outstanding receivables, and maintain professional communication regarding invoices, payment status, and customer commitments. Review accounts receivable aging, identify past-due balances and trends, and prioritize collection activity based on risk and business impact. Research delayed or disputed payments, identify root causes, and partner with Sales, Licensing, and other stakeholders to resolve account and payment issues while maintaining ownership through resolution. Maintain accurate records of collection activity, disputes, commitments, follow-up actions, and escalations, and support AR reporting and analysis of aging trends, collection status, and key metrics. Manage and optimize systematic dunning parameters and automated collection workflows, including rules, timing, communication cadence, and escalation criteria; evaluate performance and recommend adjustments. Identify recurring collection challenges and process gaps, and develop practical solutions that improve…