Collision Estimator

Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass , our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success? Apply today. Our Commitment: The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. Job Description: Gerber Collision & Glass - Loop 289, Lubbock, TX 2 Yrs minimum Collision DRP Estimating experience required 2 Yrs + prior CCC1 / Mitchell experience 2 Yrs + prior Accounts Receivables/Payables experience preferred 4 Yrs + prior customer service excellence required The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.   Key Job Responsibilities  Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service  Ensure compliance with all insurance client requirements, processes and metrics  Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery  Communicate all customer requests and needs to appropriate team members Provides positive energy when greeting customers in person and on the phone Understanding of all required Insurance programs and procedures Participate in daily “production walks” with the Management Team, as required Support all team members when required Participate in monthly Health & Safety and staff meeting (if required) Attend training, information sessions and workshops recommended by Store Manager    Minimum Education and/or Experience Required for the Job Knowledge of Repairs and OE Guidelines  High School Diploma or equivalent  Awareness of where to look for answers  Basic Computer Skills  Compliance for DRP’s Minimum of…