Commercial Process Excellence Manager

Requisition Number: 78555 The company built on breakthroughs. ​   Join us.​                                       Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​   How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​   ​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​    ​Come break through with us.   Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use. Role Purpose The Commercial Process Excellence Manager leads cross-functional process and technology improvements across Commercial and Customer Operations. Partnering with business and IT leaders, this role simplifies and standardizes ways of working, improves customer and operational outcomes, delivers measurable value, and builds a strong culture of continuous improvement. Key Responsibilities Set and execute the commercial process excellence strategy, roadmap, and governance model. Assess current processes, design future-state solutions, and prioritize high-value improvement opportunities. Lead cross-functional transformation initiatives that improve customer experience, productivity, profitability, compliance, and operational performance. Partner with business and IT teams to define requirements, guide implementation, support adoption, and deliver sustainable results. Establish performance measures and value-tracking methods to demonstrate and sustain business impact. Coach and develop the Commercial Process Specialists team while strengthening continuous improvement capabilities across the organization. Experiences/Education - Required Bachelor’s degree in Business Administration, Operations, Supply Chain, Information Systems, or a related field. 10+ years of experience in process management, business process improvement, commercial or customer operations, order-to-cash, project management, or related transformation roles. Proven…