Commericial Service Technician lV

Welcome! ‎ Serve as a senior technical expert responsible for diagnosing, repairing, and maintaining complex commercial HVAC systems. You'll tackle challenging service issues, provide exceptional customer support, mentor fellow technicians, and assist with field leadership activities such as work planning, audits, and jobsite oversight. This role is perfect for highly skilled HVAC professionals who enjoy solving complex problems, sharing their expertise, and leading by example. ‎ What Do We Offer You as an Engineering Excellence Employee?   Engineering Excellence offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:  Competitive Pay: $25 to $55.00 per hour (based on experience)   Paid Time Off and Company Holiday Pay because work life balance matters   Medical, Dental, and Vision Insurance programs   401(k) Retirement Savings Plan with company matching contributions   Life Insurance and disability insurance options   Supplemental benefit programs   World Class Training opportunities through our Experts University   A team that values safety, quality workmanship, and supporting one another     Key Responsibilities:   Trains other technicians, performs service work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning.   Works under the direction of the Field Supervisor and/or management to perform commercial service and maintenance calls   Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner   Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner   Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks   Completes routine maintenance and equipment cleaning as needed or required   Responsible for delivery and removal of parts and equipment needed to complete service work   Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner.    Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability   Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction   Promotes products and services to the customer.    Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for   Represents the company professionally, honestly, and ethically in all business matters and activities   Follows standard procedures and processes, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and…