Communications Associate

About the organization: Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success. Compensation: $34 - $37 hourly Schedule: Full time, primarily Monday - Friday during standard business hours Hire timeline: Position starts in early January 2027 Location: 37 Grove St., San Francisco Organizational Core Competencies: Accountable / Adaptable / Client-centered / Collaborative / Committed to diversity, equity, inclusion and belonging / Resourceful Position Overview: The Communications Associate is responsible for communicating the agency’s mission and work to all constituencies, with the support of the Director of Communications. This is a hands-on position requiring a positive attitude, excellent organizational and communication skills, clear understanding of relationship building and branding, the ability to work in a collaborative team environment, the talent to create compelling and appropriate design solutions, and the discipline to execute multiple projects simultaneously. Specific Responsibilities Include: Content Creation & Storytelling Draft and produce written and visual content across formats, including blogs, emails, social media, newsletters, flyers, postcards, invitations, signage, presentations, and reports, that reflect Compass Family Services’ voice and values. Take, select, and edit photographs for use across communications channels, maintaining organized photo libraries. Compile and distribute the monthly client newsletter in collaboration with program staff. Assist in identifying opportunities to improve language accessibility across communications materials and platforms. Digital Communications Maintenance Maintain and update Compass’ primary communications channels, including the website, email platform, and social media accounts, ensuring content is accurate, current, and aligned with the organization’s voice and values. Maintain the communications calendar, ensuring deadlines and key dates are tracked and shared with relevant team members. Assist with the management of the Google Ads account, including monitoring performance and implementing updates as directed. Coordinate with internal stakeholders across teams to gather content, ensure alignment, and support timely dissemination of communications. Analytics & Reporting Track and compile web and social media analytics, providing regular reports and insights to inform ongoing communications efforts. Brand Management Apply Compass Family Services’ brand guidelines consistently across all materials and platforms, ensuring visual and messaging consistency. Support the organization and distribution of brand assets, including photos, logos, and templates, for internal teams and external partners. Media Relations Support media…