Community Advocate Pharmacy Technician

Overview Symbria Rx Services is seeking a team oriented, Community Advocate Pharmacy Technician who shares our commitment to ensuring the health and wellness of seniors. As one of the few 100% employee-owned companies in healthcare, our business practices are guided strictly by the values to which our employee owners are committed to. For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings. Position Summary: The purpose of the Community Advocate Pharmacy Technician is to provide consistent points of contact for community staff to further develop customer relationships within various areas of our organization. The Community Advocate Pharmacy Technician will answer and respond to incoming phone calls from nursing staff and doctors to address all concerns and inquiries. As well as making calls to the nursing staff and doctors to clarify or obtain patient and prescription information. The Community Advocate Pharmacy Technician will also communicate to management identified trends or opportunities for training/education throughout the communities to assist in client. Position Details: 9:00am to 5:30pm Monday through Friday and every 3rd weekend. Must currently live in a state Symbria Rx Services is licensed in: AZ, CO, IN, IL, FL, KS, MA, MI, MO, OH, PA, WI 100% Remote Responsibilities The main function of this role will be triaging calls and assisting callers. Contact physician’s office as needed for refill authorization. Contact client for verification of orders as needed. Process all new and refill prescriptions. Open orders as needed, verify eligibility, proof and input prescriptions while maintaining productivity and quality standards. Document correspondence and follow up in the system. Prepare audit sheets and provide feedback to manager. Forward incomplete or rejected scripts to appropriate department for resolution and track status in the system. Initiate and document correspondence and follow up in system. Answer incoming calls promptly and provide high standard of customer service to the client. Qualifications High School diploma or general education degree (GED). Pharmacy Technician license and Certification (CPhT) as per state requirements. Long-term care pharmacy experience required. Frameworks and Docutrack experience required. Why work for us? At Symbria our employees act like owners – because we are owners! As one of the few 100% employee-owned healthcare providers, our focus remains on delivering best-in-class services within our Pharmacy, Rehabilitation and Well-Being operations, which allows our clients to improve the lives and well-being of their patients and residents. Our teams utilize insights and analytics to drive better health outcomes for our partnered post-acute and senior living communities while providing them with…