Community Chat Ambassador

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. As a Community Chat Ambassador, you will be responsible for overseeing and moderating interactions and dynamics within the LATAM Community Chat. Acts as a conversation starter to promote a fun, positive, and exciting environment for players. Also ensures compliance with chat rules and that site promotions are communicated clearly, in a friendly and timely manner. Finally, contributes to the creation of innovative ways to engage with customers. This is a part-time position. What You'll Do: Monitor chat conversations to ensure community rules are respected, including regulating offensive behavior/language or rule violations. Remind members of the community guidelines and ensure everyone understands and follows them. Encourage players to actively and positively participate in discussions and activities by asking questions and sparking interesting conversations. Resolve conflicts between players impartially and constructively, seeking solutions that benefit the community environment. Provide assistance to members who have questions or need support, fostering a welcoming atmosphere. Review and analyze chat activity to identify trends, problematic behavior, and areas for improvement. Report recurring issues or serious situations to administrators/stakeholders for further attention. Gather and share player feedback, highlighting both strengths and areas for improvement. Stay informed on community trends and best moderation practices. Coordinate, prepare, and manage innovative promotions and events that boost engagement in the chat. Effectively promote marketing campaigns and platform features. Analyze and share communication suggestions with other team members for continuous improvement. Accurately and promptly process rewards granted through Community Chat activities. What You'll Bring: Effective communication Soft skills such as empathy to understand and appropriately respond to players' emotions and needs Conflict resolution Solid knowledge of the product and Community Chat rules Ability to assess situations and make informed decisions quickly Handling of difficult situations Aptitude for multitasking and prioritizing while maintaining an organized and controlled environment Creativity Adaptability Flexibility #LI-HYBRID Autorización para el Tratamiento de Datos Personales – Candidatos En cumplimiento de la Ley 1581 de 2012, del Decreto 1377 de 2013 y demás regulaciones aplicables en materia de protección de datos personales en Colombia, actuando de manera libre, voluntaria y espontánea, en mi condición de titular de los datos personales que por…