Community Warranty Manager II

Job Description Summary As a Community Warranty Manager II working for Taylor Morrison you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner’s warranty service is performed in a timely, efficient, neat, courteous, and professional manner. Job Details What You’ll Do Be proficient in data entry into the BuildPro Warranty System Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program Be Proficient in an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately.  This includes visiting the homeowner to ensure the validity of the service requested Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately.  This includes visiting the homeowner to ensure the validity of the service requested Demonstrate a high-level understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements Input and dissemination of warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completion Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required Process check requests for building permits and prepare permit submittals and applications Complete customer service requests timely and accurately Order, update and distribute construction related forms Prepare and submit building permits Perform other duties as assigned Sound Like You? You might be just who we’re looking for if you have… High School Graduate and have a minimum of 2 years of current or recent experience in a customer service-related position with 1-2 years’ experience in residential construction preferred Excellent communication skills and ability to ensure customer satisfaction Computer skills and ability to adapt to company systems Possess time management skills Must be highly organized and detail oriented Problem…