Computer Operator I

IGT , where innovation meets entertainment on a global scale!   From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences —powered by world‑class content , strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide , we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com . Responsibilities The Computer Operator I is an entry-level position responsible for the continuous monitoring and basic troubleshooting of operating systems and equipment within a 24x7x365 Video Lottery Terminal (VLT) Operations Center . This role ensures strict adherence to operational procedures, checklists, policies, and national IT best practices to maintain system integrity and uptime. The operator will support the secure and efficient functioning of gaming systems by identifying issues, escalating incidents appropriately, and maintaining accurate logs and reports. Standard shift hours are 7:00 PM to 7:00 AM (12-hour shifts). JOB RESPONSIBILITIES: Conducts entry-level troubleshooting of host systems, middleware, applications, and tools by following established procedures under supervision. Monitors network operations by verifying tool availability, using diagnostic tools to confirm service status, and identifying, documenting, escalating, and reporting anomalies as needed. Oversees logical security using approved tools and procedures to ensure compliance and system integrity. Performs routine system and server monitoring to verify operational health, detect issues, and escalate incidents in accordance with standard protocols. Troubleshoots basic network technologies, including IP-based devices and backbone transport systems, using existing tools and under guidance. Executes operational checklists with precision to support draw processing, day-end processing, system balancing, file maintenance, change requests, report and file transfers, messaging, jackpot tracking, and customer service requests. Coordinates and fulfills internal and external customer requests, ensuring proper validation, tracking, escalation, and follow-up in line with established guidelines. Communicates regularly with gaming venues and regulatory agencies via telephone and email to address operational issues, ensure compliance, and maintain effective working relationships. These interactions are frequent and carry moderate to high operational impact. Recommends updates or improvements to operational procedures and checklists to…