Computing Support Administrator

The New England Conservatory, an independent not-for-profit institution, is recognized internationally as a leader among music schools, educating and training musicians of all ages from around the world. With approximately 750 music students representing more than 40 countries, NEC cultivates a diverse, dynamic community for students, providing them with performance opportunities and high-caliber training by 225 internationally esteemed artist-teachers and scholars. NEC pushes the boundaries of making and teaching music through college-level musical training in classical, jazz, and Contemporary Improvisation. It offers unique interdisciplinary programs such as Entrepreneurial Musicianship and Community Performances & Partnerships that empower students to create their own musical opportunities. As part of NEC's mission to make lifelong music education available to everyone, the Division of Expanded Education delivers training and performance opportunities for children, pre-college students, and adults. JOB SUMMARY: The Computing Support Administrator supports NEC’s faculty, staff, and students by providing leadership for endpoint computing and end-user technology services. This role is responsible for the management, deployment, endpoint security, and lifecycle of NEC-managed endpoint devices and for the effective delivery of Help Desk and end-user support services. The Computing Support Administrator supervises Help Desk student employees, provides operational leadership for assigned services, administers assigned technology platforms, and leads technology projects and service improvement initiatives. This position works closely with other ITS staff to support the business and academic work of the Conservatory. ESSENTIAL FUNCTIONS: Provides technical leadership and operational ownership for endpoint computing, Help Desk, and end-user technology services. Coordinates day-to-day Help Desk operations and ensures high-quality support for faculty, staff, and students. Coordinates the recruitment, training, scheduling, and day-to-day work of Help Desk student employees. Provides technical guidance and escalation support to the Computing Support Specialist and Help Desk student employees. Oversees endpoint management, deployment, maintenance, endpoint security, inventory, procurement, and lifecycle processes across NEC-managed devices. Maintains and improves service workflows, documentation, knowledge resources, escalation processes, support standards, and service metrics. Administers user account provisioning, access permissions, and account lifecycle processes across assigned NEC systems. Administers assigned SaaS and end-user technology platforms and provides escalation support for complex technical issues. Leads and participates in technology projects, service improvement initiatives, and vendor coordination. Supports administrative data maintenance, validation, and routine reporting in collaboration with…