Concierge – Bilingual Advisor (French)

Have an eye for style? We are hiring Bilingual (French/English) Advisors at our Concierge Centre in Vaughan, ON. Apply today — your lifelong career in fashion might launch here. THE TEAM The mission of the Concierge Division is to connect with and delight our clients. THE OPPORTUNITY Concierge offers you the opportunity to join our dynamic, high-performing team as we deliver Everyday Luxury to the world. So much more than a customer care centre — hence the fancy name — Aritzia Concierge plays a pivotal role in the experience of our clients, providing engaging service and exceptional selling & styling expertise every day. Your lifelong career in fashion might just start here. We’re proud to offer industry leading wages from $20-$30/hr. with unlimited growth potential at Aritzia. You’ll receive a world-class Concierge education, including a comprehensive onboarding program designed to set you up for success. THE ROLE As a Bilingual Concierge Advisor , you will: Deliver world-class client service across all channels including Live Chat, Phone, and Email in French and English Sell clothes and earn client confidence through unparalleled styling expertise Resolve client inquiries efficiently, ensuring the highest levels of satisfaction Meet and exceed established performance targets THE QUALIFICATIONS The Bilingual Concierge Advisor has: The ability to communicate effectively in English (written and verbal) and French (written and verbal) French as first language is preferred Certifications in French language proficiency such as DALF C1 (Advanced) or C2 (Proficient) or CEFRL C1 or C2 The passion for providing world-class client service and building long lasting client relationships An aspirational sense of individual style The desire to thrive on a high-performance team The commitment to learn and apply Aritzia’s values and standards The aptitude for learning and navigating diverse technology systems Retail, contact centre, customer service or hospitality experience is considered an asset. THE LOGISTICS As a Bilingual Concierge Advisor, you have: The ability to work 30 hours per week for mandatory training in your first two weeks Training is typically scheduled Monday to Friday from 11 AM – 5 PM EST The ability to work shifts within our operating hours of 9AM - 9PM EST (including evenings and weekends) No extended time off from mid-November through January during our peak sales events. Actual hours scheduled each week will depend on your availability and business volumes. THE COMPENSATION The typical hiring range for this position is $20 - $30 CAD/hour. The final agreed upon wage may vary based on factors such as job-related knowledge, skills and experience. Aritzia’s Everyday Luxury compensation package goes beyond base compensation with endless growth and recognition opportunities through our pay-for-performance philosophy.  Along with aspirational workspaces, elevated employee…