Confirmed Site Reliability Engineer

About Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €2.5 billion in monthly transactions for more than 150 companies - like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR). Our mission Banking belongs in business software Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life. But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals. It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it. To learn more about us: About Swan , Our story . Job description Working within Swan’s Core Infrastructure team, you will help ensure the reliability, scalability, security, and performance of the platforms that support our financial services. You will take ownership of well-scoped services and operational incidents, improve observability, automate repetitive tasks, and collaborate closely with development, product, and security teams. This is an independent engineering role for someone who has developed solid operational foundations and is ready to take greater ownership of production systems. You will contribute to incident response, infrastructure improvements, service design reviews, and the continuous improvement of our reliability practices. Main responsibilities On a daily basis, you will: Act as a primary responder for well-understood production incidents and participate independently in the on-call rotation. Assess the impact of incidents, including transaction volume affected, potential revenue impact, and implications for data integrity. Investigate operational issues using logs, metrics, dashboards, and distributed tracing, then document clear incident updates for stakeholders. Contribute to postmortems, update runbooks, identify recurring incident patterns, and suggest preventive measures. Create and maintain dashboards, alerts, and basic service-level indicators for the services you support. Tune alert thresholds to reduce noise and improve the quality of operational signals. Participate in system design reviews, with a particular focus on reliability, operability, failure modes, and production readiness. Implement reliability improvements such as health checks, retries with…