Contact Center Representative

Principal Responsibilities: • Working in a contact center environment and handling multiple customer calls from our customers. • Providing high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible. • Listening to customers and establishing their needs in order to offer relevant products, services and solutions. • Taking ownership to complete necessary research and customer follow up or alternatively directing the customer to the appropriate department for resolution. • Responsible for achieving individual performance expectations and development whilst maintaining appropriate operational risk control and compliance in all activities. Requirements: • Excellent customer-serving manner, communication, and problem-solving skills. • Ability to apply basic and numerical reasoning when handling customer enquiries. • Ability to advise, communicate, empathize, resolve conflict, and respond sensitively to clients. • Ability to acknowledge emotions and handle requests effectively whilst asking appropriate probing questions. • Positive attitude with willingness to help others. • Flexibility to work on shift duties (including overnight, weekend and public holidays). • Candidates must be at least a graduate of Diploma or Degree. Fresh graduates are welcomed to apply! • Applicants must be a Malaysian citizen. • Applicants must be willing to work at Kuala Lumpur. • Applicant must be able to speak in good English