Content Moderator, Trust and Safety

A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. LET’S START WITH OUR VALUES Meaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE At the heart of great partnerships we’ll always find EMPATHY WHAT IS YOUR ROLE The Senior Content Specialist is the experienced professional responsible for reviewing flagged and reported content, making final enforcement decisions within an established policy framework, and owning the customer conversation when those decisions are appealed. Automated systems catch a large share of policy violations, but this role exists to catch what the system gets wrong, and to hold the line where it's right. This is a journey-level Trust & Safety position requiring independent judgment, sound written communication, and comfort operating with real autonomy on complex, sensitive cases. WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. WHAT WILL YOU DO Work the content moderation queue: review flagged content against the actual material rather than relying solely on automated summaries, verify claims, and factor in the distinct weight of automated flags vs. multiple human reports Decide and act at the appropriate scope, from removing a single item to disabling a full account or workspace, using the standard reason taxonomy and maintaining a clear audit trail for every decision Own the customer conversation end to end: take handoffs from front-line support, evaluate appeals against what's actually on record, and write responses yourself, including denials and final-decision notices that cite the specific policy section, without disclosing investigative detail Process refunds or related account actions where policy windows apply Maintain a full decision log with supporting reasoning, and mark confirmed false positives so recurring issues stop re-flagging Triage sensitive and high-severity content categories using organizational guidelines, escalating genuinely ambiguous cases and immediately escalating anything meeting the threshold for mandatory reporting Recognize coordinated abuse patterns across multiple accounts, distinguishing genuine bad-actor networks from legitimate accounts affected by report-bombing Handle data export and account recovery requests, denying them cleanly when policy requires Diagnose non-abuse issues that…