Contract Performance Manager

DESCRIPTION: (Including but not limited to) The Contract Performance Manager (CPM), also designated as Program Manager (PM) under Allied Power Group's (APG) long-term service and maintenance agreements, is the customer's primary point of contact for all contractual maintenance program management obligations related to combustion turbine Covered Units. The CPM/PM directs outage scheduling and preplanning in close coordination with APG's Field Services, Repairs and Parts organizations, owns the Remote Diagnostic Services (RDS) notification and escalation process once monitoring is installed, and ensures APG meets its Program Manager obligations across parts logistics, warranty resolution, technical support, and formal reporting. This role requires relevant, pertinent experience in the operation and maintenance of heavy-duty gas turbines and combined cycle steam turbines (e.g., 7EA, 7FA, 9FA, 6B, 501D frame types) and is subject to Owner approval and performance expectations under the governing Agreement. KEY FUNCTIONS: Customer & Contract Relationship Management Serve as the primary point of contact for all communication between APG and the Owner under the Agreement, maintaining the professional, safe, and responsive conduct required of the named Program Manager. Coordinate with APG's inventory resources, repair facilities, technical field advisory services, Field Services organization, transportation, and other internal groups to expedite parts and services in support of each Scheduled Maintenance event. Assist the Owner with development of, and revisions to, Scheduled Maintenance projections and the outage forecast. Initiate and resolve warranty claims in the best interests of both APG and the Owner. Coordinate technical support, assistance, and evaluation whenever operating or maintenance problems occur, and help facilitate effective resolution of technical issues affecting the Covered Units. Keep the Owner apprised of fleet-wide issues of which APG is aware. Outage Scheduling, Preplanning & Field Services Coordination Act as the lead coordination point between the customer and APG's Field Services, Repairs and Parts teams for all outage scheduling and preplanning activities, ensuring Field Services has the lead time and information needed to staff and resource each event. Organize, lead, and/or participate in the Annual Meeting and the full outage planning cycle — Preliminary (~12 months out), Interim (~6 months out), and Final (~3 months out) Outage Planning Meetings, the Outage Readiness Review (~1 month out), daily Outage Meetings during mobilization, and the Post-Outage Review — partnering with Field Services Operations Managers and Project Managers as required. Distribute meeting agendas in advance and meeting minutes following each outage planning meeting. Provide the Owner a detailed project schedule for all Scheduled Maintenance events, in a digital format acceptable to the Owner, and maintain it as plans…