Controls Engineering Supervisor

Job Overview The Controls Engineering Supervisor is responsible for the day-to-day supervision, deployment and remote as well as occasional in-person support of technical resources to our North American (NA) customers. Technical resources include Controls Systems Software Engineers and Engineers who are embedded at customer facilities. The Controls Engineering Supervisor oversees the technical support of midscale custom projects, manages equipment upgrades in collaboration with other Comecer entities, maintains customer relations, and is responsible for the management of change for installed equipment. Acting as a liaison between customers and internal teams, this position ensures efficient contract execution, customer satisfaction, and improved upgrade timelines. Essential Job Duties Engineering Team Leadership: This individual will initiate continuous improvement initiatives, manage key performance indicators (KPIs), and ensure that customer satisfaction is exceeded. The Controls Engineering Supervisor will help ensure we drive value-added Controls throughout the life cycle of our equipment, which supports customers’ value drivers. Act as SME for Controls SW related issues and handle escalations from the SW engineering team Coordinate with the service and installation groups to ensure proper resources for project execution Help manage customer escalations and conduct problem-solving exercises to ensure continuous improvement in our regional support capabilities. Manage applicable departmental ISO procedures, guidelines, templates and best practices; participate in audits as needed Adhere to company policies, including but not limited to Time & Attendance and Expenses Coach and mentor team members to ensure customer satisfaction, continuous team development on new and expanding technical skillset, and compliance with company policies. Manage direct reports; performance; provide supportive and constructive feedback Support individual team member development towards their career aspirations. Provide weekly, and monthly reporting on key performance metrics. Actively encourage and implement initiatives to improve metrics and achieve department goals. Upgrades and Support: Key customer contact for assigned projects. Responsible for customer satisfaction. Maintain regular contact (verbal and written) with key customer representative(s) ensuring all project events and issues are documented in writing. Provide technical support for custom midscale or key customer installations (e.g., critical installations in active labs that require customers to shut down production, first time installation of a Comecer product, Decanners, PHLs, dispensers,) to meet deliverables, timelines, and budgets. Coordinate equipment upgrades, working with Comecer service and engineering for smooth execution and customer satisfaction. Provide presales analysis and SOW for upgrades and complex aftersales opportunities Responsible…