Coordinator, Member Care

The Member Care team constitutes the ACC “front line” in handling a high volume of wide ranging member, customer and staff contacts. These contacts involve establishing and updating critical records, providing wide-ranging product and service information, processing sales and registrations, and resolving problems. The team must be knowledgeable about constantly changing information on College products, services, events, and activities; seek cross- and up-selling opportunities among College offerings; be able to resolve problems and multiple demands from members and customers quickly and effectively. The Member Care Associate is responsible for providing professional and technical support for programs, products and acc.org. The Member Care Associate is responsible for managing a high volume of telephone and email correspondence professionally and accurately; and ensuring detailed sales and service processing in a complex business system. The Member Care Associate will be an integral