Copier Service Technician

Description DEX Imaging – Field Service Technician – Office Technology Experienced Office Technology Technicians Wanted DEX Imaging is seeking an experienced Field Service Technician with direct industry experience servicing copiers, printers, multifunction devices, and related office technology equipment. For this position, we are specifically seeking candidates who already have hands-on experience within the copier, printer, or office technology industry. Candidates should be able to independently diagnose, troubleshoot, maintain, and repair office technology equipment in a customer-facing field environment. Experience servicing Konica Minolta, HP, Sharp, Canon, Ricoh, Toshiba, Xerox, Kyocera, or similar office technology equipment is strongly preferred. What You’ll Do Diagnose, troubleshoot, and repair copiers, printers, multifunction devices, and related office technology equipment Perform preventive maintenance and complete assigned service calls Install, configure, test, and support equipment at customer locations Identify mechanical, electrical, connectivity, and print-quality issues Provide professional customer service and technical support during onsite visits Maintain accurate service records, parts usage, and repair documentation Communicate repair status and equipment recommendations clearly Manage assigned territory and service schedule efficiently Work independently while partnering with service leadership and support teams Maintain current knowledge of manufacturer equipment, service procedures, firmware, and technology What We’re Looking For Previous professional experience servicing copiers, printers, multifunction devices, or related office technology equipment is required Strong mechanical and technical troubleshooting ability Experience diagnosing and repairing equipment in a field service environment Familiarity with one or more major office technology manufacturers Strong customer service and communication skills Ability to independently manage service calls and assigned territory Basic computer and networking knowledge related to connected office equipment Ability to read technical documentation, service manuals, and diagnostic information Valid driver’s license and reliable transportation Preferred Industry Experience Experience servicing equipment from manufacturers such as: Konica Minolta Canon Sharp HP Ricoh Toshiba Xerox Kyocera Other commercial copiers, printers, or multifunction device manufacturers Manufacturer certifications, factory training, or previous employment with an office technology dealer, copier dealership, managed print provider, or equipment manufacturer are highly valued. Industry Experience Requirement This opening is intended for technicians who already have experience within the copier, printer, managed print, or office technology service industry . While technical experience from industries such as automotive, HVAC, appliance repair, cable…