Counter Leader

For over 50 years, Dixon Electric has been servicing the electrical industry with a combination of integrity, stability and trust. We take pride in our ability to provide customized solutions to exact specifications for each one of our clients, as a full line electrical distributor. Through the collaboration between Dixon Electric, our manufacturers, suppliers and our clientele, we have been able to create a synergistic environment that benefits all. At Dixon, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers. We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces. Why Join Us? You will be joining a market leader with over 40 years of experience to help you elevate your potential. You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions. A chance to get involved in the forever growing electrical industry. We house the largest inventory to better service our customers and deliver on sales commitments. An opportunity for career development across many business departments within our organization.   Major Responsibilities   Enter sales orders for product(s) selected by the customer and ensuring all materials have been entered accordingly and documentation is complete within the close of sale  Assist customers with identifying the specific product they are looking for based on their requirements and suggest alternatives if required and/or up-selling of related product(s)  If required, physically locate/pick order once product order has been finalized  Assists with overflow sales calls as required  Assist branch champion to ensure all merchandise products, including displays, are properly maintained  Ensure all cycle counts are completed by self and counter/warehouse team  Make sure that all returns are completed in a timely manner after Manager has addressed any issues and signed off  Support counter and warehouse team by providing leadership in regards to product knowledge and customer service levels  Work with counter/warehouse team to ensure all processes are being followed to minimize inventory loss and provide efficient service to our customers  Keep all paperwork in order  Ensure counter/warehouse team follow all Occupational Health and Safety requirements  Coordinate break and lunch times for all warehouse staff, ensuring all positions and times are covered  Recommend work schedules, as required, to provide superior customer service  Coordinate counter staff workload and prioritize processing of orders  Responsible…