Creative Community Moderator

About us Do you live to create? Looking for your next big challenge? How about a breath of fresh air? As part of the Omnicom Agencies Group, the 14 Agency network handles all global advertising for CUPRA and SEAT car brand. With offices in 11 countries and counting, 14 is a place for those who like to bend the rules. It’s a place for rock’n’roll. At the heart of Barcelona, and beyond. It is also a place where a diverse mix of talented people want to come, to stay and do their best work. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in our teams and across all of our work.  Diversity is more than a commitment for us — it is the foundation of what we do. Role purpose The Creative Community Moderator is the bridge between the Social Creative Team and the Content Planning Team, turning community behaviour, conversations and cultural signals into creative opportunities for the brand. This is not a traditional Community Manager role, the role goes beyond moderation and customer care: it brings the voice of the community into the creative process and helps ensure that social content is relevant, culturally aware and built to generate conversation. As a native English speaker, the role will also ensure that the brand communicates naturally, credibly and consistently with its social audiences. Operational responsibilities such as publishing, reporting, data analysis and customer care are led by other members of the team, with this role providing support when required. Key Responsibilities Community Intelligence & Engagement Act as a direct connection between the brand and its social communities. Monitor and understand what audiences are saying, sharing, questioning and reacting to across the brand's channels and relevant external communities. Engage in conversations in a natural, proactive and brand-appropriate way. Identify recurring behaviours, questions, interests and tensions that can inform the social strategy and creative output. Ensure the brand has a credible and culturally fluent voice in English. Creative Community Input Bring community insights and audience behaviour into the creative process, helping the Social Creative Team understand what will resonate. Proactively identify opportunities for content, conversation and participation based on what is happening within the community. Contribute creative ideas, references, formats and executions that respond to audience behaviour and cultural signals. Help transform community conversations into creative opportunities rather than simply responding to them. Work with creative teams to develop ideas when additional creative support is required. Trends & Cultural Signals Keep a close eye on emerging conversations, formats, memes, behaviours and cultural moments relevant to the brand and its audiences. Identify trends that have genuine relevance for the brand rather than simply chasing what is…