Credit Controller

About RA Resident Advisor has been a home for electronic music culture since 2001. Event discovery, ticketing, news and long-form editorial, artist profiles, original films, and a weekly mix series two decades deep. Around 7 million people use the web platform every month, with a wider audience across our apps and other channels. Underneath the platform sits a network of contributors and city managers across dozens of cities, which is how we stay connected to the scenes we cover rather than reporting on them from a distance. RA is 25 years old, independent, B.Corp certified and intent on being indispensable to the artists, promoters and audiences who make this culture. The role This is a newly created role and the first time we have brought credit control in-house at RA. You will support the day-to-day collections process across the group, working with the wider finance team and following established processes to help ensure invoices and other balances are collected accurately and on time. Alongside invoice collections, you will support the administration of financial support and benefits for promoters. You will follow agreed processes and work with the wider team to ensure these are recorded accurately. This adds variety to the role and provides insight into how RA supports its promoter partners. As you build confidence, there will be opportunities to take on more responsibility, improve how we work and gain experience in payment processing and other areas of finance operations. Responsibilities Credit control and collections Support collections across our debtor book by following up on unpaid invoices by phone and email Work with colleagues in Sales and Account Management to gather information and help resolve outstanding balances, particularly for accounts outside the UK Raise invoices and credit notes relating to collections activity, with guidance where needed Keep client account records and internal trackers accurate and up to date Provide regular updates on debtor balances and collections activity to the finance team Escalate issues promptly, including unresponsive contacts, accounts requiring further action and gaps in the process Promoter support and finance operations Monitor promoter loan balances against agreed repayment schedules, follow up when payments are due and raise anything off track with the Financial Controller Process agreed deductions on RA's ticketing platform when instructed Review contracts to identify relevant information, including discounts, payment terms and loan terms, asking for support where anything is unclear Support the accurate administration and recording of agreed promoter financial support and benefits Contribute to payment processing and other finance operations as the role develops Process improvement Follow established controls and processes while identifying opportunities to improve tools, reporting and ways of working Share ideas for making collections and finance…