Credit Support Analyst

About Relay Payments Relay Payments is a modern, digital payment network for the trucking and logistics industries. Trusted by more than 500,000 drivers, 100,000 carriers, and 3,000 truck stops nationwide, Relay has brought efficiency and automation to an industry historically reliant on cash, checks, and cards. Relay has joined forces with industry leaders like Pilot, Love’s, Maverik, Schneider, Old Dominion, Lineage Logistics, and others to provide secure, reliable over-the-road transactions. Founded in 2019, our Atlanta-based fintech includes more than 150 team members and has won awards for product innovation, customer service, and organizational culture. For more information about Relay, visit relaypayments.com. About The Role Relay is seeking a highly organized, detail-oriented Credit Support Analyst to join our growing Credit team. This role will serve as a critical operational partner to the Head of Credit by supporting credit operations, portfolio monitoring, customer follow-up, reporting, and process improvement initiatives. As Relay continues to experience rapid growth, the Credit Support Analyst will help improve turnaround times, strengthen risk oversight, enhance reporting capabilities, and reduce key-person dependency within a critical business function. This position is ideal for someone who enjoys ownership, thrives in a fast-paced environment, and takes pride in producing accurate, high-quality work. This position requires you to be in the office 3 days a week (hybrid environment) at Cobb Galleria. Review and organize new credit applications prior to underwriting. Underwrite new and existing credit requests through financial analysis, due diligence, and review of customer credit needs; recommend appropriate credit limits, exposure levels, payment requirements, holds, and other risk mitigations. Using both phone and email, ensure prompt follow up with customers regarding application requirements. Coordinate application status updates with Sales, Account Management, and Customer Success teams. Assist with credit line maintenance and administrative account updates. Support collection attempts alongside the Credit team. Manage internal credit inquiries and Jira requests. Assist customers with documentation requests and account maintenance. Document procedures and maintain operational documentation; identify opportunities for process improvements and automation. Monitor intraday balances and identify accounts requiring proactive attention. Understand risks associated with carriers, brokers, freight cycles, fuel costs, seasonality, insurance, factoring, and transportation payment practices. About You Bachelor's degree in Finance, Accounting, Business, Economics, or equivalent experience. 3+ years of experience in credit operations, commercial credit, financial operations, banking, collections, or a related analytical role. Experience reviewing commercial financial statements and business…