Crew Member

Position Title: Crew Member Department: Operations Reports To: General Manager Status (FT/PT): Part-Time FLSA Status: Non-Exempt Travel: None Location: Onsite at park location JOB SUMMARY: Crew Members are frontline team members responsible for delivering a safe, engaging, and memorable guest experience across multiple operational stations within the park.  This role is designed to provide exposure to core areas of park operations while building foundational workplace skills in guest service, safety, teamwork, and accountability. Crew Members may be assigned to one or more stations based on business needs.  Station assignments are not guaranteed and may change at the discretion of park leadership. Operational stations may include: Court Monitor Greeter / Park Support Party Host Party Coordinator Café Front of House (FOH) Café Back of House (BOH) Front Desk (Sales) Park Training Marketing Support Crew Members are expected to demonstrate reliability, coachability, and alignment with Sky Zone’s mission and values while maintaining safety and operational standards at all times. RESPONSIBILITIES: This section describes the essential functions of this role but is not intended to be all-inclusive. Other duties may be assigned, as necessary. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of this job.    General Responsibilities (All Stations) Deliver a safe and positive guest experience at all times. Follow and enforce park safety rules and operational procedures. Maintain cleanliness and organization of assigned areas. Communicate clearly and professionally with guests and team members. Adapt to changing business demands and station assignments. Demonstrate teamwork, accountability, and professionalism during each shift. Station-Specific Responsibilities Court Monitor Actively supervise attractions to ensure guest safety. Enforce safety rules consistently and respectfully. Identify and address unsafe behavior promptly. Assist with emergency response procedures as trained. Greeter / Park Support Welcome guests and provide directional assistance. Support guest flow and traffic management. Maintain cleanliness of public areas and high-touch surfaces. Monitor waiver completion and wristband compliance where applicable. Party Host Lead birthday parties and group events from start to finish. Manage event timelines and transitions. Deliver structured activities and high-energy guest engagement. Coordinate food and room setup. Party Coordinator Prepare party rooms and materials prior to events. Confirm party details and package inclusions. Support seamless coordination between departments. Address minor concerns and escalate when appropriate. Café Front of House (FOH) Take and process guest orders accurately using POS systems. Provide product knowledge and suggest add-ons appropriately. Maintain a clean and organized service area. Follow…