CRM Analyst

ABOUT SAPCON STEELS PRIVATE LIMITED At Sapcon, we don't just trade steel - we power the backbone of India's industrial growth. As one of the country's leading names in steel and industrial commodities, we've built our reputation on a simple promise: the right material, to the right customer, at the right time, every time. With 35+ strategically located supply hubs across India and trusted partnerships with industry titans like JSPL, AMNS, SAIL and JSW, we sit at the intersection of scale and agility. From automotive plants and shipyards to solar farms, HVAC manufacturers, and the infrastructure shaping India's skylines, our steel moves industries forward. Join us, and your work will directly fuel the projects transforming a nation. Key responsibilities Administer and configure the CRM: users, roles, permissions, profiles, fields, page layouts, and picklists Build and maintain automations, including workflows, approval processes, assignment rules, and email templates Own data quality: run regular de-duplication, imports and exports, validation rules, and data cleanup Create and maintain reports and dashboards for sales pipeline, lead conversion, forecasting, and team performance Reconcile CRM data with ERP and finance systems (orders, invoices, collections) Research and build targeted lead lists by industry, region, company size, and product fit Enrich leads with company data such as turnover, capacity, products, GST/registration details, and location Requirements Bachelor's degree in IT, Computer Science, Business, or a related field 2–4 years of hands-on experience administering a CRM such as Salesforce, Zoho CRM, HubSpot, Frappe CRM Strong grasp of sales processes: lead to order cycle Proficiency in Microsoft 365 especially Excel, including lookups, pivots, and data cleaning Experience building reports and dashboards Nice to have CRM certification (e.g. Salesforce Certified Administrator, Zoho CRM Certified) Basic knowledge of AI, SQL, APIs, or low-code automation tools (Zapier, Power Automate) Detail-oriented, organised, and comfortable managing multiple requests