Customer Account Coordinator

Are you hoping to join a business that offer a genuine ‘people first’ culture? Here at Chubb Fire & Security we have an opportunity for a  Customer Account Coordinator to join our Customer Excellence Teams based in  Blackburn (BB1 2PR)  on a full time, permanent basis . Join the team that protects our world. About Us, Our Culture & What We Can Offer You Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things! Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people. SALARY:  From £27,000. DoE per annum 25 days holiday, plus bank holidays Free Onsite Parking Cycle to Work Scheme Online GP Appointments Liftshare Community - an app designed to make your commute more affordable, sustainable and enjoyable  Employee Referral Scheme (£1000) Company Pension Scheme Life Assurance (4 x Basic Salary) Free Mortgage Advice Employee Scholarship Scheme A Central Benefits Platform offering a wide variety discounts Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence What You'll Be Doing as a Customer Account Coordinator The main goal of this role is to work in partnership with a dedicated Account Manager to support the effective management of a portfolio of multi sited national customers. You will play a pivotal role in ensuring customer requirements are managed efficiently, professionally, and cost-effectively, delivering an exceptional customer experience and maintaining the highest standards of service. Take responsibility for the day-to-day management of the key customers including intelligent decision making Collaborate closely with internal teams to ensure customer expectations are consistently met and exceeded. Proactively support ensuring customer open work order flows are attended timely Develop and maintain strong professional relationships with designated customers through regular communication and excellent service delivery. Investigate and resolve customer queries, concerns, and disputes, liaising with internal departments to achieve effective outcomes. Produce and submit accurate KPI reports and performance data on a weekly, monthly, and annual basis. Effectively organise and prioritise workloads to meet business objectives, service level agreements, and customer deadlines. Working…