Customer Advisor (EVHC Specialist)

About Us Vospers is a family run business and leading Southwest motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including: 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday! Full range of motoring discounts on MOTs, servicing, sales, and parts Access to an online platform with discounts across multiple retailers Paid sickness scheme Full range of employee assistance programmes and support services Cycle to Work scheme Professional development via our Motorv8 and Vospers 5 training schemes Manufacturer-specific training Generous staff and customer referral scheme Job Title Customer Advisor (EVHC Specialist) The Role The main purpose of a Vospers Customer Advisor EVHC Specialist is to provide a professional and courteous reception to customers, ensuring the highest standard of customer satisfaction and to promote Vospers core and brand value at all times, and advise customers of additional work required and prepare estimates Key Responsibilities Ensure the Smooth Running of Service Department and Promote Profitability Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity. Identify the customer requirements and where possible, supply an accurate fully inclusive costing. Constantly monitor the progress of available workshop hours, to ensure available hours to be sold are maximized on a daily basis. Produce accurate job cards, invoices, estimates and related information. Provide customers with full explanations of work carried out, making the most of any additional selling opportunities. Produce warranty job cards in line with the manufacturers policy and procedures. Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs. Liaise with the Parts Department to ensure availability of parts. Arrange an efficient collection/delivery of customers vehicles and courtesy cars. Ensure all cars that are loaned to customers are suitably insured by the customer. Ensure customers service books are stamped as confirmation of a service carried out. Collect all monies or signed authority due prior to the release of the vehicle and ensure it is banked promptly. Dealing with Customers and Ensuring Customer Satisfaction Ensure the telephones and written enquiries are responded to promptly, courteously and dealt with in an efficient manner. Greet all customers at reception offering courtesy services as appropriate and confirming all details before work is carried out. Greet all customers demonstrating the highest levels of customer mannerisms demonstrating Vospers core and brand values. Ensure that completion deadlines are met or if necessary extend collection deadlines. Keep customers…