Customer Care Pharmacy Technician

Company Overview: Strive Pharmacy is a personalized compounding pharmacy built on a simple conviction: medicine should fit the patient, not the other way around. We started Strive because we believed the pharmaceutical industry was overdue for a more human approach—one that prioritizes individualized care, clinical nuance, and genuine partnership with patients and providers. Compounding gives us the tools to do that. Every formulation we prepare is built to the specific needs of a specific person, and every interaction we have is guided by that same commitment to personalized care. We're growing, and we're looking for people who share that conviction. If you're ready to be part of a pharmacy that takes the work seriously and the people even more seriously, we'd like to meet you. Mission: Strive exists to disrupt an industry long overdue for a more personal approach to care. We put the human element at the center of everything: every formulation, every patient interaction, every provider partnership. We're not just a compounding pharmacy. We're a team on a mission to change what personalized healthcare looks and feels like. Position Type: Full time Shift Schedule: Monday - Friday; 9:30am - 6:00pm Position Overview: Are you ready to step into a pivotal role that shapes the future of healthcare? At Strive Pharmacy, we’re looking for a Customer Care Pharmacy Technician who’s ready to be a game-changer in delivering top-notch patient care, driving seamless communication, and ensuring our team’s success. You won’t just be part of the action—you’ll be at the very heart of our commitment to excellence, setting the gold standard for compliance and customer service. This is your chance to shine and make a real impact! Key Responsibilities: Join the forefront of healthcare excellence, where you'll: Handle phone calls and make outgoing calls to assist patients and healthcare providers. Manage payments and maintain accurate financial records. Provide efficient solutions to inquiries about orders, including payment, shipping, and processing. Respond to text messages promptly for easy communication. Facilitate communication between pharmacists and technicians to ensure smooth patient care. Required Qualifications: GED or high school diploma. An active Arizona State Technician License Current and valid PTCB (Pharmacy Technician Certification Board) certification is required. A clean criminal record with no felonies. Previous experience working in a customer service or call center environment within the pharmaceutical or healthcare space Strong attention to detail, especially around HIPAA and patient confidentiality standards Proficiency in basic math and general PC skills, including Microsoft Office, internet navigation, and email. Excellent verbal and written communication skills. Ability to multitask across phone, email, and chat channels. A collaborative, team-first mindset that aligns with…