Customer Content & Experience Managerer

Position Summary: Redaptive helps large companies modernize their infrastructure with no upfront capital. We fund and execute energy and equipment upgrades across their real estate portfolios, then measure the results so they can reinvest savings into growth. We call it Infrastructure Monetization. Our company culture is exciting, collaborative, and fast paced. We are passionate about changing the world and helping our customers become more environmentally sustainable and profitable. From decarbonizing facilities to modernizing critical infrastructure, our work delivers measurable impact for our customers, communities, and the planet. We are looking for team members who are driven, passionate, and want to take on a diverse set of challenges to help grow a great company. Founded in 2015 and headquartered in Denver, Colorado, Redaptive is comprised of over 350 employees and operates across 12,000+ sites in over 10 countries. Redaptive, Inc. is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment. For more information, visit www.redaptive.com. Position Summary: The Customer Content & Experience Manager owns the craft and coordination of Redaptive's commercial narrative — building the pitches, decks, and content that Go to Market (GTM) leaders and account teams use to sell across personas, industries, and deal scenarios. This role is the hands-on production engine for high-stakes, custom content: when AI drafting tools and standard templates aren't enough to get a pitch to the level a leader needs, this person writes, designs, and polishes the story until it is. This role also owns the customer experience layer of the GTM motion — automated email journeys, surveys, and milestone touchpoints (including thank-you's) that shape how customers experience Redaptive across the relationship. The role works in close, day-to-day partnership with Marketing, Product Marketing, Sales Enablement, and the Deal Desk to keep messaging consistent, current, and persona-relevant across Redaptive's full commercial portfolio, including energy-as-a-service (EaaS), equipment finance, and Data Solutions such as the Redaptive ONE platform, and to ensure term sheets and proposals are presented to customers as clearly and persuasively as the rest of the pitch. Responsibilities and Duties: Storytelling & narrative development: Build and continuously sharpen Redaptive's core commercial story, and adapt it into sharp, persuasive narratives for specific personas (e.g., sustainability leaders, CFOs, facilities/operations), industries (industrial, commercial real estate, data centers, etc.), and deal scenarios (new logo, expansion, EaaS, equipment finance, Data Solutions). Custom pitch and deck creation: Produce polished, executive- and board-ready decks and pitch materials for GTM leaders on request, especially for high-stakes or one-off situations where existing templates and AI-generated drafts fall short of…