Customer Development Manager

No Relocation Assistance Offered Job Number #172784 - Pulau Pinang, Pulau Pinang, Malaysia Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.   Core responsibilities : Work with Vendor Management Inventory (VMI)/ (sell in to distributor) to forecast service provider’s needs, follow up on orders to ensure timely and complete deliveries and prioritize service provider’s requirements when product is unavailable Influence and guide Distributor Sales Representatives’ (DSR) to achieve sales out through effective preplanning Provide service provider with an objective and trustworthy analysis of their business to develop collaborative strategies that drive incremental growth opportunities Lists New Product Development (NPD) in Indirect Customers to ensure speed to market of New Innovations Proactively understand the service provider’s needs and develop business solutions to meet Colgate and the service provider’s requirements Conduct regular business reviews and follow-up on sales activity, new products, customer service, receivables and claims Collaborate with service provider in recruiting and retaining DSRs including coaching and training new and old DSRs to be effective and efficient Provide effective coverage and visit assigned customers with required frequency to build rapport and perform customer business reviews to enhance future activities Ensure DSRs secure additional second site displays to reduce overall customer inventory and reduce slow and obsolete SKUs Lead all aspects of storage and condition of POPs in service provider’s warehouse and ensure sufficient POP call quantity for each month Collaborate with respective Merchandising Service Provider counterpart to ensure complete, effective and efficient monthly activation and merchandising according to planograms and merchandising guidelines Provide inputs on merchandisers’ itinerary to include new stores and improve overall efficiency of external merchandisers Collaborate cross functionally with Customer Service & Logistics to reduce the service provider’s warehouse inventory days Eliminate possibility of out of stock situation and build an optimal inventory level in service provider’s warehouse Implement and/or maintain First In First Out (FIFO) Practice and reduce Slow and Obsolete SKU from the service provider’s warehouse Work with Customer Service & Logistics to increase case…