Customer Engagement Analyst Intern
Colgate-Palmolive · Overland Park, KS, US · United States · On-site
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No Relocation Assistance Offered Job Number #175971 - Overland Park, Kansas, United States Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Position Overview
The customer engagement analytics analyst is responsible for collaborating with divisions to identify and leverage segmentation analytics around customer opportunities, defining and developing dashboards for common demand and customer engagement KPIs, and supporting demand planning and customer engagement initiatives. Working with the Demand Planners & Customer Service/ Engagement team to support analytics and projects
Key Responsibilities
Work with regions and support subsidiaries use of analytic tools
Deliver analysis that provides insights for improving customer data & collaboration
Support and coordinate new tools implementation, innovations and processes; implementation like Data Studio, Big Query, Snowflake & Domo and Sigma
Manage, update and share standardized analytics and reports to the subsidiaries and divisional CS& L team
Communicates frequently with the Regional CBS Leadership team and Local CS&L on service KPI achievement and important customer engagement steps
Support the regions on customer inventory tracking
Align data analytics initiatives with organizational goals and transformation objectives
Lead the collection, analysis, and interpretation of data to support decision-making
Collaborate with regions to understand their needs and requirements
Ensure the integration of analytics solutions with existing systems and processes.
Facilitate training and communication to ensure smooth transitions and adoption of new tools, dashboards
Oversee master data management and ensure data integrity within supply chain processes.
Identify and implement process improvements related to master data in the supply chain to enhance operational efficiency.
Manage the Supply Chain initiatives engagement with the customers focusing on Order-To-Invoice efficiency, and service KPI such as Case fill,On shelf availability Closely works with the regional teams on collaborative planning with customers
Required Qualifications
Currently pursuing a degree in Computer Science, Data Science, Information Systems, Supply Chain Management, or a related field.
Must be available to work hybrid at our Overland Park, KS office location throughout the entire internship.
Must be…