Customer Engagement Representative

Customer Engagement Representative Location: Calgary, AB Salary Range: $ 60,000.00 to $ 68,000.00 About SKF:    SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow!   SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos.  Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.   We’re guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet.   We’re a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment.   Learn about SKF at  www.skf.com .   Purpose of the role:  To serve as the main point of contact for SKF’s customers and provide them with prompt and efficient service. Calculation of all costs from Field Service jobs to determine billing amounts for customers.  Backup to finance department in areas where internal controls determine it necessary. Ensure master data for all customers is up to date and correct; entry of all customer orders into the ERP system after checking that all pricing, lead times and commercial requirements are correct; prepare appropriate paper work for shipping including bills of lading, customs forms and commercial invoices; track shipments and verify receipts as required; provide feedback to customers regarding delivery delays or problems, ensure shipment of all returns (both warranty and non-warranty) and provide billing information to finance department; Build and maintain strong professional relationships with customers using a proactive and customer focused attitude; identify the customers’ needs and ensure internal resource support; attend to customer complaints in a professional manner as they arise and escalate if necessary; identify corrective actions that satisfy both the customer and SKF; follow up to ensure resolution; Creating new projects for Field Service and ensuring cost data is as per Order Entry Form. Carrying out invoicing and informing the Controller for closure of project. Setting up of internal projects for capturing labor and material costs that will not be billed to any external customers. Review, download and upload of data on the various authorized Customer Portals. Working closely with FOC (Finance Operations Center) and Supply Chain teams in the performance of day to day tasks. Compliance with internal controls process and SKF policies and performance of additional…