Customer Excellence Representative - International Customer Operations

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world. Customer Excellence Representative Kallo, Antwerp, Belgium | Hybrid | Permanent At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with high levels of performance, sustainability and safety. Powered by chemistry, our products are used in applications that make essential products, processes and new technologies possible. In sectors such as clean energy, advanced electronics, high-performance computing and AI, data-centre cooling, climate-friendly cooling, and high-quality paints and coatings, people rely on Chemours chemistry for more modern, safe and sustainable living. Chemours is seeking a Customer Excellence Representative to join our team in Kallo, Antwerp, Belgium . The responsibilities of the position include, but are not limited to, the following Act as the primary customer contact for important external customers, distributors and potential customers. Manage the complete inquiry and order-handling process from beginning to end. Receive and process customer orders, including complex and export orders. Monitor open orders and take corrective action to support on-time delivery. Proactively inform customers about late orders caused by product availability or transportation issues. Coordinate with internal stakeholders to ensure customer requirements are understood and commitments are met. Manage consignment stock, including replenishment, inventory, invoicing, counts and reconciliation. Process customer complaints and returns in accordance with applicable processes and policies. Recognise when additional information is required for a complete complaint analysis. Perform quality-control checks and follow through on corrective actions. Support transport and export processes, including relevant documentation. Provide backup coverage for other members of the team. Follow applicable desk procedures, policies and quality-system requirements. The following is required for this role A bachelor’s degree or an equivalent bachelor’s-level profile. At least 3 to 6 years of relevant experience in B2B customer service, customer operations, order management or a related position. Experience managing customer orders or inquiries from beginning to end. Strong written and verbal communication skills. Fluency in Dutch and English. Fluency in French or German. Strong customer orientation and a focus on customer satisfaction. Excellent planning and organisational skills. A proactive and practical approach to…