Customer Excellence Specialist - 12 Month Secondment

Role/Team overview     Join the Customer & Colleague Enablement Team, we enable ‘Better’ Customer & Colleague Experiences, EVERY DAY.   At the heart of Sky’s mission to Believe in Better, the Customer & Colleague Enablement team plays a vital role in shaping future-ready experiences for both our customers and our people. The Customer & Colleague Enablement sit under the Sales Directorate, but support CSG wide.   We are a forward-thinking, purpose-driven team committed to enabling better customer and colleague experiences, every day. Through innovation, connection, problem-solving, adaptability, and a growth mindset, we create the conditions for others to thrive.  Our role is to empower teams with the right tools, systems, knowledge, and resources – helping them to do their jobs effectively and efficiently. Whether it's modernising tech, building future skills, or forging strategic partnerships, we’re always looking ahead to ensure we meet tomorrow’s challenges today.  If you’re someone who thrives in change, enjoys solving complex problems, and believes in making things better – not just for now but for the future – then this is the place for you. Come join a team that’s innovative, intuitive, empowering and trusted. Join us and enable ‘Better’ Customer & Colleague Experiences, EVERY DAY.   The Customer Excellence team exists to put customer-first thinking at the heart of everything we do in Sales. We turn insight into action—shaping strategy, improving journeys, and supporting advisors to deliver brilliant conversations.  From driving large-scale transformation to surfacing trends through data, we collaborate across Sales Ops, Compliance, Technology and frontline teams to make change that sticks. We’re trusted to lead, challenge, and improve—always with the customer and colleague experience in mind.  If you’re passionate about insight, improvement and making better happen, this is the team for you. What you’ll do   Drive engagement and adoption of new tools, processes and products across Sales Operations  Create and deliver plans that land key customer insight and process changes in collaboration with Sales operations  Support frontline coaching, recognition, and learning activities aligned to customer strategy and plan  Deliver feedback loops and hold focus groups to surface customer/advisor experience themes  Champion the use of the conversational behavioural framework across the operational estate ensuring its embedded through everyday activity  Support onboarding plans and capability development for new starters/skill gaps across campaigns in collaboration with Learning and Sales operations  What you’ll bring    Essential Criteria :  Strong confident communication, storytelling and engagement skills, with the ability to influence at all levels (Director, HOSO and offshore partners).   A customer-first mindset with experience using customer insight to drive change and improvements  Proven track…