Customer Experience Coordinator (RE:GEN Midlands)

Job Summary RE:GEN Group is a purpose-driven organisation specialising in safe, sustainable social housing regeneration. We are committed to enhancing lives, supporting communities and delivering best-in-class solutions, with people, partnership and long-term value at the heart of our approach. We are looking for a Customer Experience Coordinator to deliver an unforgettable positive experience during the improvements in their home. As part of our customer experience team, you will be responsible for liaising with customers to arrange appointments for site teams, technical workforce and other frontline colleagues and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines. The Customer Experience Coordinator plays a critical role in ensuring customers receive a positive, professional and supportive experience throughout the delivery of improvement works to their homes. The post holder will act as the primary point of contact for customers, building trusted relationships, coordinating communication, resolving concerns and ensuring that customers remain informed, consulted and supported throughout their journey. Working closely with operational teams, site managers, clients and residents, the role will help drive customer satisfaction, support service improvements and contribute to the successful delivery of regeneration and planned investment programmes. ABOUT US RE:GEN Group is a fast growing regeneration business working across the UK to improve homes, neighbourhoods and the lives of the people who live in them. We deliver construction, maintenance, refurbishment and decarbonisation services in partnership with housing providers, local authorities and communities to create places people can be proud of. When you join RE:GEN, you’re stepping into a genuinely world-class workplace. We hold a 3 Star World Class accreditation from Best Companies, recognising the highest levels of employee engagement and leadership. It reflects a culture where people feel trusted, supported and empowered to grow, while making a meaningful difference in the communities we serve. Our culture is shaped by our values, which guide how we work with our colleagues, partners and customers every day: We’re Dynamic – We continuously innovate, adapt and overcome to ensure we are prepared to take on the challenges of today and tomorrow. We Care – We put people at the heart of everything we do to provide a positive, consistent and stress-free experience. We Challenge the Norm – We pride ourselves on doing things differently, pushing beyond the ordinary to exceed expectations. We’re Trusted – Delivering our promises time after time ensures we are the trusted partner our clients and communities rely on. At RE:GEN, we look for people who not only bring the right technical expertise but also share these values…