Customer Experience Specialist

The Customer Experience Specialist will primarily be responsible for all stages of the order lifecycle, from beginning to end. The ideal candidate must be good at accuracy and detail work, possess excellent customer service and organizational skills as well as the ability to prioritize work and problem solve. We are looking for someone with experience in Customer Service and Order Coordination to join our vibrant team. RESPONSIBILITIES Develop and maintain open communication with customers (including dealers and sales staff) to achieve a maximum level of customer satisfaction. Data entry from our customer’s Purchase Orders into our 2020 system, with a focus on accuracy. Ensure the efficient coordination of all assigned orders. Notify customers, dealers and sales reps of issues concerning orders and provide workable solutions. Collaborate with the production team to expedite orders and to accommodate special delivery requests. Provide prompt and accurate freight quotes. Assist with order corrections when required. Assist with sample requests. Assist customers with warranty requests. Perform other duties as required to support Operations, Sales and our customers. Develop and maintain a high level of knowledge of BRC’s products and processes. Must be good with details, possess excellent organizational skills and the ability prioritize work in a fast-paced environment. Aptitude for problem solving and ability to determine solutions and resolve problems that arise both internally and externally. Administrative tasks as required. Other duties as assigned. ADDED VALUE Post-secondary degree or diploma. Experience reading and interpreting architectural plans, specifications, and elevations. One to two years of related work experience: commercial office furniture, architecture and interior design, commercial real estate, construction. Professional selling skills; business acumen. Excellent customer service, project coordination and proven negotiating skills. Excellent problem-solving skills and willingness to take the initiative and a positive and enthusiastic attitude. Good collaborative and interpersonal skills (teamwork). Flexibility to pivot on a dime, switching from one project to another without confusing the details. Excellent oral and written communication. A preference for working in a fast-paced environment. Requirements COMPETENCIES Accountability Takes personal ownership and responsibility for the quality and timeliness of work commitments. Follows organizational guidelines, professional standards, regulations and principles. Demonstrates reliability and integrity on a daily basis. Adaptability Adapts and responds to changing conditions, priorities, technologies and requirements. Recognizes new information and ideas with a willingness to alter opinions and behaviours. Applies versatility, reasoning and innovativeness in the face of change. Ability to comfortably collaborate in a variety of situations and…