Customer Identity Engineer

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Responsibilities Support and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion. Operational management of Support tickets Build and maintain excellent relationships with stakeholders and achieve the highest level of customer satisfaction. Work as part of our extended support team, doing whatever it takes to exceed customer expectations. Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices. Collaborate with other departments in the company to achieve customer satisfaction. Requirements 4+ Years of experience in OKTA Identity Cloud platforms. 3+ years of experience in Customer Support and technical support. Okta Administration Certification is required. Knowledge of one or more auth protocols/specifications: OAuth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc. Experience in setup of SSO Integrations between Okta and Other Identity Systems using SAML2,OIDC, WS-Fed and other protocols. Experience in Okta workflows. Experience in Okta App Integrations using SAML2/OIDC. Experience in security configurations of SPA, Web App, API and Native Applications. Experience in identifying identity threats and solutions. Expertise knowledge on SAML2 and OIDC protocols. Expertise knowledge on REST API and API Security. Experience in using Okta CLI, Okta API/SDK, Javascript, Postman and Curl. Knowledge of HTTP, encryption, basic security concepts Write code/script to build user scenarios using Okta API and SDKs, to reproduce issues. Take end-to-end ownership of questions and issues, including initial troubleshooting, identification of root cause and issue resolution. Ability to quickly context-switch between multiple complex work streams Understanding of authentication and authorization concepts Excellent written and verbal communication in English Collect information and document bugs with Engineering for API and product issues. Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread. Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues Customer-obsessed attitude — a customer advocate, always going the extra mile Team player with solid communication and presentation skills Proactivity — identify opportunities and take preemptive action against potential problems…