Customer Implementation Manager

Customer Implementation Manager – Neoday | Tilburg 🔹 Location: Tilburg (On-site 80% / Remote 20%) 🔹 Type: Full-time 🔹 Experience: Mid-level (3–6 years in Technical Project Management, SaaS Onboarding or Implementation) About Neoday For decades, loyalty programs meant endless IT projects and ROI "somewhere in year three." We think that's broken, so we're proving the opposite. At Neoday, we help retailers and consumer brands, from supermarkets and fashion chains to fast food and fuel stations turn loyalty into a real growth engine. Our platform combines AI-driven personalization, gamification and ready-to-launch apps, so brands like Tesco, Action and LaPlace can go live in weeks instead of years. Neoday is the award-winning loyalty platform. We won Best Retail Loyalty Program Worldwide at the International Loyalty Awards and were named by Forrester among the world's leading loyalty platforms. Everything we build is made in-house in The Netherlands and the Philippines, and we're scaling fast across Europe and beyond. Your role As Customer Implementation Manager, you own the most exciting moment in a client's journey: going from contract to a live loyalty program. You step in right after the deal is signed and own everything until go-live: project plan, technical integrations, data setup, onboarding and training. You translate business goals into technical requirements, work hand-in-hand with our Product, Tech and Customer Success teams, and make sure every launch is flawless. This is a role with real ownership, real visibility and a direct impact on our growth. Every new logo we win goes live through you. What you’ll do Own the Project Plan: Lead internal and client kick-offs, define the scope, and manage timelines to ensure a smooth launch. Bridge Business & Tech: Act as the main translator between the client's commercial ambitions and our internal Product and Tech teams' technical requirements. Guide the Technical Integrations: Manage the connection between Neoday and the client’s POS providers and architecture. You’ll make sure we receive all the necessary data for their loyalty programs to work flawlessly. Guarantee Data Excellence: Ensure high standards of data integrity and system architecture to provide a clean "launchpad" for the Customer Success team to drive strategic growth. Drive the Onboarding: Set up the client’s instance, configure support centers, and conduct platform training and demos so the client feels confident using our product. Collaborate on Program Design: Work closely with the CSM team, while they own the strategic design and KPIs of the loyalty program, you’ll help provide the data input and technical feasibility to make their ideas a reality. What you bring Experience: 3–6 years of experience in Technical Project Management, SaaS Implementation, or B2B Onboarding. Tech-Savvy Commercial Awareness: You don't need to be a developer, but you understand data flows, SDKs, and POS integrations,…