Customer Journey Manager – PCI DSS

End Date Thursday 22 October 2026 Salary Range £0 - £0 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Customer Journey Manager – PCI DSS SALARY: Competitive Package Available LOCATION(S): London or Bristol HOURS: Full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.   About this opportunity Join us as a Customer Journey Manager and help customers navigate the evolving Payment Card Industry Data Security Standard, known as PCI DSS. Working across Product, Operations, Technology, Risk, Compliance, Scheme Compliance and third-party suppliers, you’ll own the end-to-end PCI DSS customer journey and proposition roadmap. You’ll make sure customers receive clear guidance, support and solutions that enable compliance while reducing customer effort. In this role, you’ll: Own and continually improve the end-to-end PCI DSS customer journey, keeping customer needs at the heart of decisions. Develop and maintain the PCI DSS proposition roadmap and customer journey strategy. Bring together customer feedback, data and operational insight to identify pain points and prioritise improvements. Work with the Product Owner and feature team to create and refine user stories, shape design choices and support product development. Coordinate activity across functional boundaries, resolving risks, issues and dependencies that could affect the customer journey. Act as a subject matter expert on PCI DSS requirements and associated card scheme mandates. About us / Why Lloyds Banking Group? We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces and colleagues to make our Group a great place for everyone.   What you'll need Product Experience : Working knowledge of PCI DSS version 4.0 and its associated requirements. Journey Management: Experience owning and improving complex end-to-end customer journeys, anticipating risks and adapting journeys as customer needs change. Customer Centricity: The ability to anticipate customer needs and use feedback and insight to deliver integrated improvements alongside business objectives. Product Delivery: Experience maintaining roadmaps and supporting end-to-end product development. Customer Insights: Experience interpreting customer and performance data, identifying trends and translating findings into clear requirements and priorities. Critical Thinking: The ability to structure complex problems, challenge assumptions and implement evidence-based solutions. Agile Methodology & Tools: Experience applying agile practices, creating and refining user stories and using insight to support continuous…