Customer Program Manger

We are looking for an experienced Customer Program Manager to own and drive strategic customer programs from engagement and planning through execution and delivery. The role will be the primary program interface for key customers, working closely with Engineering, Product, QA, Business and Leadership teams to ensure successful delivery, customer satisfaction and long-term relationships. The ideal candidate will combine strong customer management, technical program management and people leadership skills, with the ability to manage complex programs, resolve escalations and drive outcomes across multiple teams. Key Responsibilities • Own end-to-end delivery of strategic customer programs, ensuring alignment on scope, timelines, quality and business objectives. • Act as the primary point of contact for customers for program execution, progress, risks, dependencies and escalations. • Build and maintain strong relationships with customer stakeholders, senior leadership and key decision-makers. • Translate customer requirements and business priorities into clear execution plans for internal teams. • Partner with Product and Engineering teams to drive roadmap alignment and successful delivery. • Lead program planning, governance, milestones, resource planning, dependencies and risk management. • Proactively identify delivery risks and drive mitigation plans before they impact customers. • Manage customer escalations with a structured, solution-oriented approach and ensure timely closure. • Conduct regular customer reviews, program reviews, status meetings and executive updates. • Drive prioritization and trade-off discussions across scope, timelines, resources, quality and customer expectations. • Track program health, delivery metrics, customer commitments and overall program performance. • Coordinate across Engineering, Product, QA, Operations and Business teams to ensure seamless execution. • Lead and mentor a team of Program Managers/TPMs, driving accountability and execution excellence. • Establish scalable processes and governance mechanisms to improve delivery predictability and customer experience. • Identify opportunities for account growth, deeper engagement and expansion in partnership with Sales/Business teams. • Lead, mentor and develop a team of Program Managers/TPMs. Required Skills • 10+ years of experience in Customer Program Management, Technical Program Management, Delivery Management, Engineering Program Management or similar roles. • Strong experience managing enterprise customers and complex technology programs. • Proven experience in client-facing roles with senior customer stakeholders. • Experience leading and mentoring Program Managers/TPMs or cross-functional teams. • Strong understanding of software/product development and technology delivery lifecycle. • Demonstrated expertise in program planning, delivery governance, risk management, resource planning and dependency…