Customer Quality Specialist (CQS)

Job Description Illuminate USA, located in the heart of Central Ohio, is transforming solar panel manufacturing from our cutting-edge facility in Pataskala. As a new standalone joint venture established by two global leaders in renewable energy, we’ve rapidly grown to over 1,600 associates and are now fully operational in our 1.1 million-square-foot factory. Our vision is to establish one of the largest solar panel manufacturing operations in the Western Hemisphere. This is an exciting time to join Illuminate USA as we continue to grow and innovate. We’re not just building solar panels, we’re building a team of dedicated, passionate associates eager to make a real impact. If you’re looking to be part of a collaborative, people-focused, and forward-thinking workplace, we want to hear from you! We offer competitive pay, comprehensive benefits, and continuous opportunities for career growth. Come join us on this journey to create a brighter, more sustainable future in the Columbus area. Job Summary: We are seeking a skilled Customer Quality Specialist (CQS ) for our new plant in Columbus, Ohio. This role is pivotal in ensuring the highest standards of quality in our solar products, with a particular focus on customer satisfaction, audits, and complaint handling. The ideal candidate will be responsible for coordinating the quality aspects of our products throughout the entire customer journey, from pre-sales to after-sales service. This includes addressing customer complaints, coordinating audits, and implementing continuous improvement measures to enhance product quality.   Responsibilities:   Responsible for pre-sales, in-sales, and after-sales services for PV module products:  Customer visits: Handling arrangements for overseas customer visits, conveying customer information to various departments in the factory, and tracking reception.  Order business support: Providing feedback and confirmation on issues related to order execution from customers, headquarters, and customer service, and conveying them to the factory.  Resolving issues related to customer supervision and feedback, following up on customer supervision and inspection, and handling customer feedback and exceptions at project sites.  Participating in the review of module quality inspection standards:  Pre-production confirmation: Implementing production line standards, confirming information on main and auxiliary materials, and verifying compliance with contract agreements.  Reviewing and communicating technical and quality execution standards, promptly raising and reviewing any deviations from the contract, and resolving them through communication with the customer.  Responsible for the preparation and reception of customer factory audits:  Collecting information on business and headquarters visits by customers, confirming the information, and conveying it internally within the factory. Preparing for visits or factory audits.  Cooperating with and assisting in…