Customer Relations Associate

Are You E.P.I.C?! Do you bring E mpathy, P assion, I ntegrity, and C ommitment to everything you do? If you’re someone who loves helping people, solving problems, staying organized, and making every customer interaction a positive one, you may be exactly who we’re looking for! At HSS, we’re passionate about healthcare and the people we serve. As a Customer Relations Associate , you’ll be an important part of creating a positive experience for our patients and customers. You’ll be the friendly voice on the other end of the phone, helping answer questions, resolve billing concerns, process payments, and make sure customers feel supported every step of the way. What You’ll Do: Be the First Point of Contact: Answer incoming calls, emails, and text messages and make sure customers are connected with the right person or department. Create a Great Customer Experience: Listen to questions and concerns, provide helpful answers, and work to resolve issues in a timely and professional manner. Guide Customers Through Billing: Help patients and customers understand their financial responsibilities, billing information, insurance questions, and available payment options. Keep Payments on Track: Process payments, set up payment plans, and follow up with customers regarding outstanding balances and open accounts. Manage Customer Accounts: Review accounts for accuracy, update information, establish patient responsibility, and make adjustments when needed. Follow Up & Investigate: Research account questions, returned mail, discrepancies, and other issues to help ensure accounts are accurate and up to date. Know When to Ask for Help: Identify billing or account concerns that need additional attention and communicate them to supervisors or senior team members. Keep Clear Records: Document customer interactions and account activity accurately in our patient and client database. Support Patients with Equipment: Provide basic guidance and troubleshooting support to help patients understand and properly use their equipment. Keep Things Moving: Complete administrative tasks such as uploading and filing documentation while helping the team stay organized and responsive. Work Together: Share account trends, recurring questions, and concerns with the appropriate team members to help improve the customer experience. Bring the E.P.I.C. Mindset: Show empathy, passion, integrity, and commitment in every interaction with our patients, customers, and teammates. What You Bring: A People-First Attitude: You’re kind, friendly, professional, and genuinely enjoy helping others. A Problem-Solving Mindset: You’re proactive, resourceful, and comfortable researching questions and finding solutions. Organization Skills: You can manage multiple priorities, accounts, conversations, and follow-ups while staying on top of the details. Communication Skills: You communicate clearly and professionally, both verbally and in writing, and know how to make customers feel…