Customer Service Advisor - Full Time

Customer Service Advisor Location:  Summit Park, Cygnet Road, Peterborough, PE7 8FD Department:  Contact Centre Contract type:  Permanent Shift Pattern: 37.5 hours per week, 3:30pm - 12.00pm including 1 in 2 Saturdays 37.5 hours per week, 3:30pm - 12.00pm including 1 in 2 Sundays Start Date: Monday 09 November 2026 About the role We’re looking for Customer Service Advisors to be the first point of contact for our customers and take accident reports from our customers, deal with queries, liaise with other companies and agencies and work with other areas of the business to resolve issues. Update and record accurate information using bespoke software and reporting platforms. Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities. Key responsibilities Receiving a high volume of inbound calls from Customers and third parties. Using Activate Groups bespoke software and databases to accurately record the information provided. Work within agreed Customer SLAs and personal KPIs. Collaborating with other teams across the business Communicating with other companies as necessary to resolve queries. Skills Focus on the customer: Take personal responsibility for delivering exceptional customer service Adapt to change: Look to the future. Understand and adapt to the need for change and improvements in the way you work Solve problems: Take a proactive approach to issues you face. Have a great understanding of systems and processes. Take ownership: Deliver on commitments. Do what you say you are going to do and don't let other people down. Knowledge and Experience Ability to handle high volume of calls daily. High attention to detail Proficient in use of software packages Experience of working in a target driven environment desirable Ability to multi- task Previous experience working in a Call/Contact Centre or Customer Support role desirable Comfortable with a fast paced and changing environment Benefits We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect: 33 days holiday, including bank holidays Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups Enhanced maternity, paternity, adoption and shared parental pay Life assurance at three times your basic salary Free breakfasts and fresh fruit A birthday surprise for everyone What you can expect from us At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively. Every role at Activate Group is aligned to our wider…