Customer Service and Supply Planner

Sweden is already one of the world's happiest countries - but we believe there's always room for a few million more smiles. Join Capri-Sun as we build our own Swedish organization from the ground up and become one of the first on the Swedish team that will help grow one of the world's most loved brands while creating carefree moments for children across the country. We are looking for a Customer Service and Supply Planner to join our new team in Sweden. SCOPE OF THE ROLE In this role, you will drive flawless execution of the order-to-cash process and ensure customers in Sweden get what they need, on time and in full. In addition, you will do operations planning, mainly forecasting and re-filling of the local warehouse from our German manufacturing plant and serving the different customers either from Germany or the local warehouse. This is an exciting opportunity for a hands-on and proactive allrounder, who likes to adjust the company-wide processes to local conditions and to create new workflows. YOUR RESPONSIBILITIES   Customer Service   Manage customer orders end to end   Maintain accurate customer, pricing and order data in SAP   Resolve customer claims and service issues   Support receivables and financial closing   Coordinate supply, promotions and product launches Prepare customer agreements, forecasts and product documentation   Improve customer service processes   Supply Plann ing   Plan demand, replenishment and inventory   Ensure product availability and allocate stock   Coordinate supply with Sales, Production and Planning   Manage quality release and availability issues   Reduce slow-moving and obsolete stock   Monitor delivery performance and report KPIs   Improve forecast accuracy and coordinate S&OP   Optimise planning and logistics processes   Coordinate logistics and production partners   Your Key Performance Indicators   OTIF (On Time In Full delivery)   Order and invoice accuracy   Case fill rate   Complaint resolution time   Support on overdue receivables (DSO)   Balanced and reasonable s tock level s in warehouse s     Smooth deliveries from and into the Swedish warehouse Slow movers reduction   YOUR PROFILE   At least five years of experience in customer service, order management or supply chain, ideally in Sweden Experience in FMCG, preferably in a branded food or beverage business   Proficiency in SAP ERP and operational data analysis   Experience in demand, replenishment and inventory planning   Sound understanding of order-to-cash and supply chain processes   Strong analytical, planning and problem-solving skills   Accuracy, organisation and effective priority management   A proactive, hands-on approach and ownership of results   Clear communication and strong cross-functional coordination skills   Business fluency in Swedish and English   WHAT CAN YOU EXPECT Competitive base salary Country compliant benefits…