Customer Service Associate - FuzeRx

Job Summary   At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs. Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future. Job Description   The Customer Service Associate at Fuze Health supports our Operations Management department. In this role, you will work alongside collaborative partners and dedicated achievers in the field. In this role, you will utilize your customer service, phone and messaging etiquette skills to provide solutions to all patient and customer inquiries.   Key Responsibilities: Conducting outbound calls to reach patients recently discharged from the ER Support inbound calls from patients interested in our program  Assist with scheduling appointments, handling patient questions, and transferring to the appropriate UHG departments when applicable.  Assist with admin tasks to support patient care coordination Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service Become an expert with our software solutions, including but not limited to EMR, Slack, and Five9. Required Experience & Qualifications: Strong computer skills and knowledge of electronic medical records Ability to speak and write effectively at a high school graduate level  Ability to solve problems and identify solutions  Ability to demonstrate customer service skills in interactions with all patients, families, and staff including in high-volume and stressful situations Ability to work independently as well as an integral part of the patient care team Ability to follow instructions and standard operating procedures Required: High School Diploma or GED equivalent Required: Medical Assistant Certificate/Diploma from an approved school/institution or equivalent documented training (i.e. military medic, EMT, etc.). Required: 1-2 years experience with healthcare-related customer support Preferred: Experience in T elehealth Additional Information   Additional Physical Job Requirements Physical requirements for this role include the ability to work at a…