Customer Service Call Center - On-site Dallas

Overview Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS. Patient Advocate Representative I - Remote is A cross-functional team member that is responsible for maintaining patient satisfaction and ensuring the accurate and timely shipment of orders. This role includes setting up new patient files, processing orders, and providing customer service to patients. Must be willing to go into the Dallas Office. Will receive a $2.00 on-site premium. What we can offer you: Attractive Incentives Monday through Friday Schedule Intimate Office Environment Professional Growth Supportive Team Great Benefits Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming , Illinois; residents are not eligible. Responsibilities Conduct all patient order processing activities including updating patient demographics, explaining benefit details, obtaining patient consent, communicating order status, and processing payment. Maintain patient profiles, manage enrollments, and support basic workflow creation in accordance with business processes, payer requirements, and department procedures. Navigate and maintain work activity within iPIMS, Parachute Health, email, To-Do queues, and other digital platforms to support accurate documentation, order processing, and workflow completion. Obtain, process, and validate required patient consents, including non-verbal consent, portal consent, secure form consent, and reorder agentless consent, in accordance with company procedures, payer requirements, and applicable privacy standards. Monitor, manage, and resolve assigned work queues, to ensure timely issue resolution and workflow completion. Handle inbound and outbound patient service interactions, including insurance explanations, service additions, payment processing, patient account review, triage, escalation, and resolution of patient or order-related issues. Drive favorable NPS and CSAT scores. Maintain working knowledge of core product lines, assigned products, basic product identification, and documentation requirements by product type to support accurate order processing and patient education. Build and maintain professional relationships with patients, healthcare professionals, manufacturing partners, sales teams, Revenue Cycle Management, Distribution, and other internal stakeholders. Abide by all company policies, procedures, and standards, including Medicare, Medicaid, HIPAA, and private insurance regulations. Always maintains a high degree of…