Customer Service
Dana Incorporated · Queretaro, Querétaro, MX, 76120 · Mexico · On-site
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Job Purpose
Analyze and manage customer demand, ensuring 100% compliance with customer requirements (in terms of timing, quantity, and product mix) using EDI (Electronic Data Interchange) information systems and the procedures and guidelines of IATF 16949 and ISO 14001.
Job Duties and Responsibilities
Ensure that the customer receives the requested products as scheduled (on time, in the correct quantity, and with the correct mix), while ensuring the best possible transportation costs.
Evaluate fluctuations in demand.
Develop 5-day shipping schedules.
Ensure customer service.
Meet the Premium Freight target.
Education and Qualifications
ERP and MRP Systems.
Mode of Transportation.
Supply Chain.
Customer Systems (DDL, IMS2, DDLIMS7, SMART, SWAR, CONVISINT, MMOG, EDI)
IATF 16949, ISO 45001, and ISO 14001 Management Systems.
C-TPAT.
Tools for Root Cause Analysis and Problem Solving.