Customer Service Manager

CONNECT ENERGY (THAILAND) CO., LTD. is an internationally accredited recruitment solutions and services consultancy. Now we're looking for Customer Service Manager as detail below; Job Description Manage customer service / after-sales management. Coordinate with Customers both in Thailand and abroad. Receive and analyze orders and forecasts from customers and internal communication. Loading and acknowledging purchase orders into ERP or available system. Ensure timely availability of shipping documents including packing lists, commercial invoices, bill of landing, import/export documents, etc. Run and analyze shipping requirements reports for daily review and follow-up of committed ship and delivery dates with the customer. Communicate with operations the phase-out and phase-in of products to ensure that parts and finished goods inventory is optimized. Interface with Finance to review, establish and adjust credit availability as needed. Review weekly any open disputes to ensure resolution. Submit required documents to banks for payment terms letter of credit and Cash Against Document (CAD). Coordinate drop shipments with 3rd Party and internal suppliers. Coordinate with customer any shipping discrepancies. Act as initial point of contact for the customer return process. Manage the order processing and fulfillment complete and on time. Managing outbound customer service and order management to first trade customer including order placement, invoicing and customer complaints process. Planning and monitoring the receipt order and dispatch of goods. Manage customer service professional and ensure that customers and employees are retained, satisfied, and that their needs are being fulfilled. Develop and implement procedures and new systems to improve customer relations and guarantee complete customer satisfaction. Communicate with suppliers, logistics, operations and customer service in abroad regarding issues that affect the supply chain and service levels, both internal and external. Maintain relationships with customers, suppliers and overseas partner. Support team in guidance and problem solving. Monitoring team performance against company goals and other targets. Ensure that customer complaints are resolved in a professional manner. Monitoring business and process metrics to manage customer service effectiveness. Other tasks as assigned. Qualifications: Bachelors/Masters degree in Marketing, Administration or related fields. 5 years up experience in automotive part preferred. Fluent of written and spoken English. Speaking German will be an advantage. Microsoft Office literacy and analytical skill. Entrepreneur mindset, interpersonal skill, result oriented, cross-functional working spirit. Good service mind. Logical Thinking. Experience in Automotive Part Strong negotiation skill, service mind, Logical Thinking For interested candidate, please submit your updated CV with full details of working…