Customer Service Representative

Job Description: What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common? Ellsworth Adhesives specs in materials in each of those products! Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Customer Service Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical Distribution (SCD) Division located in Germantown, WI. This is a hybrid role.  This is an exciting time to be a part of Ellsworth, come join our team! Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, aerospace, and electric vehicle industries! Click here to see our state-of-the-art facility and distribution center and learn more about our business, and here to find out more about the industries we serve, and here to learn about our consumer and manufacturing divisions.  You will drive the customer experience. You will also process incoming transactional customer requests with a strong sense of urgency/accountability. RESPONSIBILITIES Processes incoming requests via chat, phone, web, or Customer Relationship Management System (CRM) for orders, quotes, product inquiries, expedites, and Return Material Authorizations (RMA’s) proficiently without regular assistance  Works with internal teams with a high sense of accountability and urgency, such as purchasing, shipping and credit, in order to provide customer updates  Follows detailed contract review/audit guidelines on order entry  Executes customer sample requests and processes order updates and changes  Handles standard customer escalations, autonomously with first contact resolution when possible  Proactively identifies potential breakdowns in the customer experience and gets ahead of customer issues, including customer shelf-life discrepancies   Contributes to training material/initiatives/topics in the department  Demonstrates   a high level   of   product,   system   and customer   expertise Acts as escalation point for new hires and handles complex customer inquiries and conflict with minimal assistance  PERKS & BENEFITS     As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more!  Click Here for a summary of Employee Benefits.   QUALIFICATIONS 3+ years of professional customer service experience.    High School diploma or equivalency required. Associate’s degree preferred.  Demonstrated proficiency in keyboarding skills - ability to type approx. 45+ words per minute  Experience with business…