Customer Service Operations Specialist (CSOS)

Department: Customer Service Operations (CSOD) Location: Jaipur, Rajasthan (Work from Office) Shift: 6 PM to 3:30 AM (Supporting U.S. Business Hours) Reporting To: Director – Customer Service Operations About the Role We are looking for a highly organized and detail-oriented Customer Service Operations Specialist (CSOS) to join our growing Customer Service Operations team. This is a non-customer-facing operational role responsible for supporting the U.S. Customer Service team by handling order processing, administrative tasks, data management, reporting, and workflow execution. The ideal candidate is process-driven, enjoys working with data, follows Standard Operating Procedures (SOPs), and has excellent attention to detail. This position plays a critical role in improving operational efficiency, reducing administrative workload, and ensuring work is prepared for the U.S. Customer Service team before the start of their business day. Key Responsibilities Process customer purchase orders received via email and PDF documents. Perform accurate order entry and validation in the ERP system. Review orders for completeness, accuracy, and data integrity. Create and maintain customer master and ship-to information. Monitor order queues and identify aging or stalled orders. Research backorders and prepare daily status reports. Generate customer reports and operational dashboards. Execute daily operational activities by following documented SOPs. Perform data cleanup and maintain system accuracy. Document exceptions and escalate issues to the appropriate team. Maintain operational trackers and ensure timely task completion. Support continuous process improvement initiatives. Collaborate with internal U.S. Customer Service teams to ensure seamless operations. Required Skills & Qualifications Bachelor's degree in Business, Commerce, Management, or a related field. 1–4 years of experience in Customer Service Operations, Order Processing, Back Office Operations, or Sales Support. Experience with ERP systems (XA ERP or similar ERP platforms preferred). Strong working knowledge of Microsoft Excel, Outlook, and MS Office. Experience working with shared mailboxes, ticketing systems, or workflow queues is preferred. Excellent written English communication skills. Strong analytical and problem-solving abilities. Exceptional attention to detail and accuracy. Ability to prioritize tasks and manage deadlines in a fast-paced environment. Comfortable performing repetitive operational tasks while maintaining high accuracy. Preferred Experience Order Entry or Order Management Customer Data Management Backorder Management Reporting & Data Analysis Process Documentation (SOPs) Customer Service Operations Shared Mailbox Management ERP Data Entry Operational Support Workflow Management Technical Skills Microsoft Excel (Advanced functions, VLOOKUP/XLOOKUP, Pivot Tables preferred) Microsoft Outlook ERP Systems (XA ERP…