Customer Service Representative

🚪 Join A Plus – Where Every Call Opens the Door to a Great Career! 🚪 Customer Service Representative | West Valley City, UT Hourly Position | $20 - $24 per hour (includes quarterly bonus after a full quarter) Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let’s talk—your future starts here! At A Plus , we’re more than just a home services company—we’re a tight-knit team with big goals and even bigger opportunities. If you’re someone who loves working with people, enjoys problem-solving, and thrives in a collaborative environment, we want to hear from you. We’re looking for a Customer Service Representative who is friendly, proactive, and driven to join our growing West Valley City team. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged. Important: If you would like to be considered for this position, in addition to submitting your application, please take the time to submit the short pre-recorded interview linked below. Copy and past the link to get started. https://myint.video/anmOXUU_tB What You’ll Be Doing: Be the voice of A Plus —support customers by phone, email, and chat, creating exceptional service experiences that make a lasting impression. Deliver top-notch service with empathy, professionalism, and a positive attitude. Handle a high volume of calls with confidence and efficiency. Communicate across multiple channels to resolve issues and provide timely updates. Research solutions and respond to customer needs with helpful, accurate information. Keep detailed and organized records of customer interactions. Spot opportunities to recommend services that add value for our customers. Work closely with technicians and office staff to ensure a smooth service process. Learn our products and services so you can be the go-to resource for customers. What We’re Looking For: 1+ year in a customer service role ( home services or tech industry experience is a plus ) Excellent communication and active listening skills Highly organized with strong time management and multitasking abilities Friendly, adaptable, and calm under pressure Familiarity with ServiceTitan is a bonus (but we’ll train the right person!) A team player who’s excited about growth and contributing to success High school diploma or equivalent Why You’ll Love It Here: Supportive, team-first culture where your efforts are valued Clear opportunities for advancement—we love to promote from within Respect, recognition, and rewards for hard work and dedication Hands-on training and mentorship to help you succeed The chance to grow your career with a respected and expanding local company What We Offer: Pay: $18–$21/hour, based on experience Benefits: Health, Vision, Dental, PTO, Paid Holidays, 401(k) with match Employee discounts on products and services Employee referral…